Policy

POLICIES & NOTICES


Pricing
MiniCabify prices are calculated manually with the distance, time of travel and number of passengers traveling taken into consideration.

MiniCabify reserves the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.

Waiting Time
On Journeys collecting from an airport MiniCabify does not charge for the 1st hour’s waiting time after the plane has landed.

Waiting time charges will however start once the 1st hour has elapsed from when the aircraft has landed and will be charged, regardless of reason, at £20/hr pro rata.

Waiting time for all other journeys will be charged at £20/hr pro rata from the scheduled pick up time.

Tolls
Tolls are not included in the instant online quotes. The driver will ask you for the money or we can take this from your card if you prefer.

Amendments
Any amendment must be made before 24 hours of your journey via an email or by telephone to us to which you will receive an email confirming the amendment. Amendments must not be made with your driver.

Re-Booking
All bookings must be made through the office either via the website, telephone or e-mail. In this way confirmations are sent out and the journey is insured.

Cancellations
MiniCabify will accept any cancellation as long as 24 hours notice is provided. There will be a £7 or 10% (whichever is higher) administration / transaction charge per journey. All cancellations must be made via an email to which you will receive confirmation by us.

If you do not receive an email from MiniCabify confirming the cancellation, then we have not received it. In this case please call our helpline number which is 02036208911.

Refunds will not be issued in the following circumstances:

– No refund is made if the passenger does not show up for pre-paid journeys.

– No refund is made for cancellation of a booking with less than 24 hours notice provided or afterwards.

– All other circumstances where a refund may be possible should be addressed directly with MiniCabify customer services.

Please note that some calls may be recorded for quality and training purposes.